
Refresh your knowledge
CII Offerings
The Chartered Insurance Institute is a professional body dedicated to building public trust in the insurance and financial planning professions.
Whether you are an individual, looking for a course to support your learning or you are seeking a training course on behalf of your company, we can help.

Why CII?
Professional development with purpose
Promotion of transparency and expertise at the service of public trust.
Strength in scale and reach
A network of over 120,000 members in more than 150 countries.
Globally renowned expertise
Internationally recognized designations for certified members.
Borderless platforms for career advancement
Access to local institutes and professional communities.
Open opportunities for networking
In-person CPD events and meetups with industry peers.
CHECK THE courses THAT ARE FIT FOR YOU
Explore CII Offerings
-
Award in General Insurance (non-UK) (W01)
800 $In-Person (Lebanon)The Award in General Insurance (Non-UK) is an introductory qualification that develops your understanding of the basic principles of insurance, the main legal principles related to insurance contracts, the main regulatory principles related to insurance business and the key elements to protect consumers. -
Award in General Insurance (non-UK) (W01)
600 $OnlineThe Award in General Insurance (Non-UK) is an introductory qualification that develops your understanding of the basic principles of insurance, the main legal principles related to insurance contracts, the main regulatory principles related to insurance business and the key elements to protect consumers. -
Insurance Law (M05)
1.500 $In-Person (Lebanon)Insurance Law (M05) provides candidates with knowledge and understanding of the laws which form the background to the operation of insurance, the system within which these laws operate and are administered and apply knowledge and skills to practical situations. -
Insurance Law (M05)
1.200 $OnlineInsurance Law (M05) provides candidates with knowledge and understanding of the laws which form the background to the operation of insurance, the system within which these laws operate and are administered and apply knowledge and skills to practical situations. -
Insurance Business and Finance (M92)
1.500 $In-Person (Lebanon)The objective of this unit is to develop knowledge and understanding of the fundamental principles and practices of Insurance business and finance practice. -
Insurance Business and Finance (M92)
1.200 $OnlineThe objective of this unit is to develop knowledge and understanding of the fundamental principles and practices of Insurance business and finance practice. -
Commercial Property and Business Interruption Insurances (M93)
1.500 $In-Person (Lebanon)The objective of this unit is to develop knowledge and understanding of the fundamental principles and practices of commercial property and business interruption insurances. -
Commercial Property and Business Interruption Insurances (M93)
1.200 $OnlineThe objective of this unit is to develop knowledge and understanding of the fundamental principles and practices of commercial property and business interruption insurances. -
Advanced Underwriting (960)
1.500 $In-Person (Lebanon)The objective of this unit is to develop an understanding of the requirements of managing overall risk exposures and arriving at appropriate pricing to ensure fair outcomes. -
Advanced Underwriting (960)
1.200 $OnlineThe objective of this unit is to develop an understanding of the requirements of managing overall risk exposures and arriving at appropriate pricing to ensure fair outcomes. -
Reinsurance (M97)
1.500 $In-Person (Lebanon)The objective of this unit is to develop an understanding of the fundamental principles of reinsurance in the global marketplace and how it operates. -
Reinsurance (M97)
1.200 $OnlineThe objective of this unit is to develop an understanding of the fundamental principles of reinsurance in the global marketplace and how it operates.
Complaints Handling Policy and Procedure
Complaints Handling Policy and Procedure
1. Purpose
The purpose of this policy is to establish a fair, transparent, and efficient process for handling complaints within our educational institution. We aim to address concerns promptly, improve our services, and maintain a positive learning environment for all stakeholders.
2. Policy Statement
Our institution fosters a culture of open communication and accountability. We are committed to addressing complaints promptly, fairly, and with respect for all parties involved.
3. Procedure
3.1. Receiving Complaints
- Complaints should be submitted on info@crminstitute.org
- Upon receiving a complaint, the customer service team acknowledges it within a maximum of 2 business days. The acknowledgment includes information on the complaint handling process.
3.2. Complaints from Feedback Forms
3.2.1. A documented process is in place to ensure that feedback from learners is systematically collected and used to improve or confirm the delivery of our courses and services as per our Guidelines on the Quality Assurance Process.
3.2.2. Feedback forms are provided to all learners upon the completion of a course, allowing them to rate their experience and provide comments.
3.2.3. All feedback forms are reviewed by the QA committee , who will analyze scores and comments to identify areas for improvement, complaints or confirm the effectiveness of course delivery.
3.2.4. Based on the feedback, the committee may propose amendments to the content or delivery of a specific course, or recommend changes across all courses, to ensure continuous improvement and alignment with learner expectations.
3.2.5 The feedback process is documented and reviewed periodically to ensure that it remains effective and relevant to our quality improvement goals.
3.3. Assessment and Investigation
- A designated officer is responsible for managing complaints and raising it to the right party. First, complaints are assessed for their validity and seriousness.
- The designated officer investigates the complaint, gathering relevant information.
- If further investigation is needed and we are unable to respond within 2 business days, we will provide a deadline by which a detailed reply or resolution can be expected.
3.4. Escalation and Final Decision
- The designated officer makes a decision based on the investigation considering all evidence and relevant policies.
- The decision is validated by CRMI manager before being communicated to the complainant.
- The complainant receives a written response within 15 days of the complaint submission including the decision and any action taken.
- If a complaint cannot be resolved satisfactorily by the designated officer, the complaint will be escalated as outlined below:
- The complaint will be reviewed by a more senior team member.
- Upon escalation, send an acknowledgement to the complainant.
- Respond fully to the escalated complaint within 15 business days.
- If a full response is not possible within 15 business days, provide an update on the current progress and an expected resolution date.
3.5 Further Appeal
3.5.1. If the complainant is not satisfied with the final decision, they have the right to appeal. The appeal must be submitted in writing within 10 business days of receiving the final decision. The appeal will be reviewed by an independent review panel.
3.5.2 The independent review panel, consisting of members from the Quality Assurance Committee, not involved in the initial complaint handling, will reassess the complaint, the investigation process, and the final decision. They will make a final determination within 15 business days.
3.5.3. For CII related courses: If all stages of the center’s complaints policy have been exhausted without resolution, the complainant, if they wish, may escalate the complaint to the Chartered Insurance Institute (CII). The CII will only review the complaint after confirming that all stages of the center’s complaint process have been completed. If any stages have not been completed, the CII will refer the complainant back to the center’s complaint handling process for further resolution.
3.5.4 Regardless of the outcome, all complaints and resolutions are documented and reviewed periodically to identify trends and areas for improvement in our services and complaint handling processes. This ensures a commitment to ongoing enhancement and accountability.
SUBMIT YOUR COMPLAINT
Student Attendance and Punctuality Policy and Procedure
Student Attendance and Punctuality Policy and Procedure
1. Purpose
The purpose of this policy is to ensure accurate records of student attendance and punctuality within CRMI. Maintaining up-to-date attendance and learning progress records is essential for fostering a productive learning environment and supporting student success.
2. Policy Statement
This policy applies to all registered students and covers attendance and punctuality expectations for all courses and events.
3. Guidelines
3.1. Maintaining an Up-to-Date Student Course or Event Register
- A course or event register will be maintained for every course and event conducted by
- The register will include the names of all enrolled students, the course or event details, and scheduled dates and times.
3.2. Maintaining an Up-to-Date Student Course or Event Attendance Record
- Attendance records will be taken at the beginning of each class, course, or event session.
- The instructor or designated staff member will record student attendance and note any absences or
- Attendance records will be updated in real-time and stored on CRMI’s Moodle
3.3. Maintaining an Up-to-Date Student Learning Progress Record
- In addition to attendance, instructors will maintain records of student learning
- Learning progress records will include grades, completed assignments, participation in class activities, and any feedback provided to
- These records will be regularly updated on Moodle and reviewed to track student progress and identify any areas where additional support may be
3.4. Publishing and Making Learners Aware of Attendance and Punctuality Standards
- CRMI will publish the attendance and punctuality standards in the learning platform, course syllabi, and on the institution’s website.
- Students will be informed of these standards during orientation and reminded periodically throughout their
- The attendance and punctuality standards include the following expectations:
- Students must attend all scheduled classes, courses, and events
- Students are expected to notify the instructor or administration in advance if they are unable to attend a session or if they will be late (Anything beyond 15 minutes is considered late to class and should be notified)
- Persistent absences or tardiness may result in consequences as outlined below.
4. Consequences of Not Meeting Attendance and Punctuality Standards
- A student will receive an initial written warning after being tardy without informing the institution in advance on three separate occasions within a one-month period.
- The warning will outline the importance of punctuality, the impact of tardiness on the learning environment, and the potential consequences of continued tardiness.
- Persistent tardiness, defined as being late without prior notification on three separate occasions within the month following the warning period, will result in the student being dropped from the
- Dropping a class due to persistent tardiness means the student will not be able to complete the
5. Consideration for Unavoidable Circumstances
5.1- Excused Absences
5.1.1. Medical Issues:
- Students who are unable to attend classes due to medical issues must provide a medical certificate or a note from a healthcare provider.
- The documentation should specify the dates of the medical leave and any restrictions or accommodations needed.
- Excused absences for medical reasons will not negatively impact the student’s attendance record.
5.1.2. Family Emergencies:
- In the event of a family emergency, students must notify the institution as soon as possible.
- Excused absences for family emergencies will be granted on a case-by-case basis and will not negatively impact the student’s attendance record.
5.1.3. Other Unavoidable Circumstances:
- Students facing other unavoidable circumstances (e.g., legal obligations, natural disasters) should inform the institution promptly.
- Supporting documentation may be required to substantiate the reason for the absence.
- Each case will be reviewed individually, and excused absences will be granted as deemed appropriate.
5.1.4. Procedure for Requesting Excused Absences:
- Students must submit a request for an excused absence in writing to the administrative office as soon as possible.
- The request should include the reason for the absence and any supporting documentation.
- The office will review the request and notify the student of the decision.
5.2. Make-Up Work:
- Students with excused absences are responsible for making up any missed work.
- Instructors will provide reasonable opportunities for students to complete missed assignments, exams, or other coursework.

You can access your certificates on the CII dashboard when logged in. Your qualification & membership certificates can be found in the “Certificates” section.
If you lose or delete your digital certificate you can simply download it again. You can download it as many times as you need.
Yes, you can cancel your subscription before the start of the subscription. For refund details, you can refer to our refund policy.
Yes, CII examinations test the published syllabus, not the contents of any particular tuition material.
While the study text will provide the vast majority of the information required for the examination, we recommend that candidates read as widely as possible to ensure that the whole syllabus has been covered and consult other reference materials to supplement their studies.
Apart from the reading lists attached to syllabuses, we would suggest that students make full use of the tuition options available, consult colleagues and use the internet in their studies.
Candidates must achieve the overall pass standard, rather than pass each section of an examination. However, candidates are strongly advised to study all syllabus areas in preparation for their examinations. This is because those candidates able to display knowledge and understanding across all syllabus areas invariably increase their chances of exam success.
Mobile phones and other means of electronic communication (including all forms of tablet) are not allowed in any exam. Candidates may not bring books, notes, papers, calculator case or lid, calculator instruction leaflets or rough paper to the exam room at the test centre.
Either rough paper or a whiteboard will be provided. Paper used for rough work should be handed in to the invigilator at the end of the exam. Candidates must not remove any paper from the exam room at any time.
For on-screen exams, the calculator is in a pop-up box on the right-hand side of the interface. You are allowed to use your own non-programmable calculator. It is important to show all steps in a calculation, even if you have used a calculator.
For paper-based exams, if you bring a calculator into the exam it must be a silent, battery or solar-powered non-programmable calculator. The use of mobile phones (including iPhones) and electronic equipment capable of being programmed to hold alphabetic or numerical data and/or formulae is prohibited. You may use a financial or scientific calculator, provided it meets these